Refund & Return Policy

Effective Date: 24 September 2026

At WMart.lk, we want our customers to receive their orders in good condition and as expected. This Refund & Return Policy explains when products may be returned, exchanged, or refunded.

1. Returns

You may request a return if:

• You received a damaged product.
• You received an incorrect product.
• You received a defective product.
• The product is significantly different from the description provided on WMart.lk.

Return requests should be made within 24 hours of receiving your order.

Please contact us as soon as possible and provide your order number, details of the issue, and clear photographs or videos of the product where applicable.

2. Products That Cannot Be Returned

Certain products may not be eligible for return, including:

• Opened or used food products
• Perishable products
• Products damaged after delivery due to customer handling
• Personal-care or hygiene products that have been opened
• Products without their original packaging, where applicable
• Products specifically identified as non-returnable on the product page

3. Wrong or Missing Items

If you receive an incorrect or missing item, please contact WMart.lk within 24 hours of receiving your order.

We may request photographs of the delivered items and packaging to help us investigate the issue.

If the issue is confirmed, we may provide a replacement or refund, depending on product availability and the circumstances.

4. Damaged or Defective Products

If your order arrives damaged or a product is defective, please contact us within 24 hours of delivery.

Where possible, please provide photographs or videos showing the condition of the product and packaging.

After reviewing the issue, WMart.lk may offer a replacement or refund.

5. Refunds

If your refund request is approved, the refund amount will depend on the circumstances of the order.

A refund may be provided when:

• An ordered product is unavailable and a suitable replacement cannot be provided.
• You received an incorrect product and a replacement is unavailable.
• A product was damaged or defective and a replacement is not possible.
• WMart.lk approves a refund for another valid reason.

Where possible, refunds will be made using the original payment method.

The time required for a refund to appear in your account may depend on your bank or payment service provider.

6. Delivery Charges

Delivery charges may not be refundable when a return or cancellation is due to a customer’s change of mind or other circumstances not caused by WMart.lk.

If an issue was caused by WMart.lk, such as an incorrect or damaged product, we may refund the applicable delivery charge where appropriate.

7. Order Cancellation

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If an order cannot be delivered because the customer is unavailable or provides an incorrect delivery address, additional delivery or return charges may apply where applicable.

8. Exchanges

Where a product is damaged, defective, or incorrectly supplied, WMart.lk may offer a replacement instead of a refund, subject to product availability.

Replacement products will generally be the same product originally ordered.

9. How to Request a Return or Refund

To request a return, replacement, or refund, please provide:

• Order number
• Customer name
• Phone number
• Product name
• Reason for the request
• Photographs or videos, where applicable

Email: info@wmart.lk

Phone: 0710541204

10. Inspection and Approval

All return and refund requests are subject to review.

WMart.lk may request additional information, photographs, or other evidence before approving a return or refund.

A request may be rejected if the product does not meet the conditions of this policy or if the issue resulted from misuse, improper storage, or damage caused after delivery.

Nothing in this policy is intended to limit any rights or remedies that customers may have under applicable law.

11. Changes to This Policy

WMart.lk may update this Refund & Return Policy from time to time. Any changes will be published on this page with an updated effective date.

12. Contact Us

WMart.lk

Website: www.wmart.lk

Email: info@wmart.lk

Phone: 0710541204